Membership Rules and Guidelines
Our policies are designed to create a safe and fair environment for all
You must have a valid, unexpired recommendation from a California Licensed
Medical Physician for an appropriate disease, condition or disorder that
allows for the use of Medical Marijuana. If you do not yet have a
physician’s recommendation, please see the link provided or email us
for a list of compassionate physicians who can provide you with one.
Please present the following documents to our
Concierge/driver every time you obtain Medical Cannabis delivered from us:
1. California Driver License / California ID /other
California State-issued ID card or Federally Issued ID Card (Military /
Geneva convention government I.D / Bureau of Indian Affairs /
Permanent Resident Card
2. Medical Marijuana Card (DHS CARD)
your unexpired original Physician’s Recommendation
Cannabis deliveries can be paid for online with a Visa or MasterCard or
COD. Our business model does allow for cash transactions. However, to
enhance the safety and security of our drivers and members, we
strongly suggest prepayment online with your debit or credit card, thus
minimizing the chance for any criminal activity and ensuring a safe
transaction environment for both you and our Concierge. Orders
cannot be changed once the Concierge has been dispatched, as he
will only have your specific order quantity en route to you.
PLEASE BE READY AND AVAILABLE.
Online orders must be paid with your Visa or MasterCard or COD.
We at Norcanna prefer online payments via debit or credit card to
ensure precise bookkeeping and sales tax remittal, as well as
simplifying your delivery and the safety of you and our Concierges/drivers. A COD is
an acceptable form of payment with a maximum order allotment. You do
not need to have exact change; as our delivery drivers carry a very small amount of cash on them at all times.
We also can process Visa & MasterCard payments via telephone once we arrive at
your home (for first time patients), or at the time of your order (for returning patients).
NORCANNA, LLC collects and remits California Sales Tax on each
You may add gratuity (tips) to any order, at any time.
Medication is for personal use only. Resale, sharing or redistribution of
medication obtained from NORCANNA is strictly prohibited, and illegal. Any
indication to the contrary will result in immediate expulsion and
termination of your collective membership privileges.
Impersonation of another human under false pretense is also illegal and punishable by law.
One medical ID per patient will be allowed.
You must be at least 18 years of age to become a member of
NORCANNA. (Exceptions can be made, based on necessity and circumstance.)
Do not drive under-the-influence of any substance that may impair
your motor skills. This includes Medical Cannabis.
It is illegal in the State of California to operate a vehicle while smoking any controlled substance.
Use of street slang terms ( trees, dank, rope, fire, weeds, nugs,
purps….) in emails, telephone conversations or in the presence of our
concierges is prohibited and may result in denial of services. This is
medical cannabis and should be treated as such. Please keep in mind
that as a patient, you are a walking billboard for the medical cannabis industry.
Telephone calls from blocked numbers are prohibited and will not be
answered. You can always leave a message and number and we will
contact you back ASAP.
* Please note: The minimum order for free delivery is $64.00
There is no charge for delivery if the order is a minimum of $64.00
There is a $5 delivery fee added to any order less than $64.00
There is a $10 delivery fee added to any order that is considered to be “extremely outlying” by NorCanna staff.
(We will let you know if your location warrants a $10 delivery fee.)
Please refrain from telephone conversations while our concierge is at
Be respectful of your neighbors, as we are.
Our Delivery Concierges are professional and on a strict time schedule.
Please be respectful of our Delivery Concierge as there may be other patients waiting for delivery.
Please be at your destination to receive your order when you are
expecting arrival of our concierge. Expect a courtesy call 15-20 minutes prior to
delivery time to verify that you are available. If you are not available at
the set time then please call us 1-877-420-2015 or email us to let us
know. Norcanna will do the same for you.
Direct additional questions on our “Contact Us” tab or to our email
or simply call or fax in any questions to
The above email address is constantly monitored, secure and
protected from spambots.
Delivery hours are subject to change
-Standard hours of operation are-
Monday through Friday from 10:00AM to 6:00PM.(We take our last delivery at 6:00pm)
Delivery Hours of 10:00AM – 3:00PM Monday through Friday for
Areas that are determined by NorCanna budtenders to be “outlying” from our home base:
(ie: Elk Grove, South Sacramento, West Sacramento, Downtown and Oldtown areas, Del Paso, Natomas, etc.)
Saturday and Sunday from 10:00AM to 4:00PM
Let us know if you need a “Special Location” drop-off at the time of your initial verification.
NorCanna budtenders and delivery drivers are committed to excellent customer service and good business ethics.