Membership Rules and Guidelines

Our policies are designed to create a safe and fair environment for all

NORCANNA members. Learning what’s allowed can help you avoid

unintentionally breaking the rules and helps everyone in working

with reliable, trustworthy members.


You must have a recommendation from a California Licensed

Medical Physician for an appropriate disease, condition or disorder that

allows for the use of Medical Marijuana. If you do not yet have a

physician’s recommendation, please see the link provided or email us

for a list of compassionate physicians who can provide you with one.


Please present your California Driver License, California ID, other

California State-issued ID card or Federally Issued ID Card (Military,

Geneva convention government I.D, Bureau of Indian Affairs,

Permanent Resident Card), Medical Marijuana Card (DHS CARD), as

well as your unexpired original Physician’s Recommendation to our

Concierge every time you obtain Medical Cannabis delivered from



CANNABIS DELIVERY can be paid online with a debit or credit card or

COD. Our business model does allow for cash transactions. However, to

enhance the safety and security of our drivers and members, we

strongly suggest prepayment online with your debit or credit card, thus

minimizing the chance for any criminal activity and ensuring a safe

transaction environment for both you and our concierge. Orders

cannot be changed once the concierge has been dispatched, as he or

she will only have your specific order quantity en route to you. PLEASE



Orders must be paid for online with your debit or credit card or COD.

We at Norcanna prefer online payments via debit or credit card to

ensure precise bookkeeping and sales tax remittal, as well as

simplifying your delivery and the safety of you and our drivers. A COD is

an acceptable form of payment with a maximum order allotment. You

must have exact change; as our delivery drivers DO NOT CARRY CASH OR

CHANGE. We also can process payments via online once we arrive at

your home. Please have exact tender if you are paying with a COD.

Checks are not being accepted at this time as a form of payment

only online payments or CODs please.


NORCANNA, LLC collects and remits California Sales Tax on each



Medication is for personal use only. Resale, sharing or redistribution of

medication obtained from NORCANNA is strictly prohibited. Any

indication to the contrary will result in immediate expulsion and

termination of your collective membership privileges.


You must be at least 21 years of age to become a member of

NORCANNA. The only exception to this will be by our Co-op director.


Do not drive under-the-influence of any substance that may impair

your motor skills. This includes Medical Cannabis.



Use of street slang terms ( trees, dank, rope, fire, weeds, nugs,

purps….)  in emails, telephone conversations or in the presence of our

concierges is prohibited and may result in denial of services. This is

medical cannabis and treat it as such.


Telephone calls from blocked numbers are prohibited and will not be

answered. You can always leave a message and number and we will

contact you back ASAP.

* Please note: The minimum order for delivery is $80.00


There is no charge for delivery if within the free delivery area.

NORCANNA will let you know if you fall into an FFD area (fee for

delivery). In most cases, this fee for delivery (FFD) is less than five

dollars and can be excused if placing a 120.00 dollar or higher order.


Please refrain from telephone conversations while our concierge is at

your location.

Be respectful of your neighbors, as we are.


Our Delivery Concierges are professional and on a strict time schedule.

Please be respectful of our Delivery Concierge as there may be other patients waiting for delivery.


Please be at your destination to receive your order when you are

expecting arrival of our concierge. Expect a courtesy call close to

delivery time to verify that you are available. If you are not available at

the set time then please call us 1-877-420-2015 or email us to let us

know. NORCANNA will do the same for you.

Direct additional questions on our contact us tab or to our email


or simply call or fax in any questions to


The above email address is constantly monitored, secure and

protected from spambots.

-Delivery Hours-

Delivery hours for new patients are during daylight hours for

everyone’s safety.

-Standard delivery hours are-

Monday through Friday from 11:00AM to 7:00PM.

*Some times a Sunday special deliveries is available and special

location drop off is welcome. A FFD is added for “special location*”

and orders to be delivered after hours, holidays, or Sundays.

    ** “Special location” is defined by our Co-op Director and includes

    anything outside normal delivery addresses. Example: “patient is on the

    South Fork of the Trinity River” or “Patient is at someone else’s house

    or at a function or business building”, “meet me at Java Express on the

    Plaza in Arcata”. We want you to get the medicine you need when you

    need it, but we are human and our limits are based on a several factors.

    Let us know if you need a “Special Location” drop-off once you are an

    established member and remember it is based on approval of the Co-op Director.