Our policies are designed to create a safe and fair environment for all
You must have a valid, unexpired recommendation from a California Licensed
Medical Physician for an appropriate disease, condition or disorder that
allows for the use of Medical Marijuana. If you do not yet have a
physician’s recommendation, please see the link provided or email us
for a list of compassionate physicians who can provide you with one.
Please present the following documents to our
Concierge/driver every time you obtain Medical Cannabis delivered from us:
1. California Driver License / California ID /other
California State-issued ID card or Federally Issued ID Card (Military /
Geneva convention government I.D / Bureau of Indian Affairs /
Permanent Resident Card
2. Medical Marijuana Card (DHS CARD)
your unexpired original Physician’s Recommendation
Cash Only at this time.
Cash only at this time.
NORCANNA, LLC collects and remits California Sales Tax on each
You may add gratuity (tips) to any order, at any time.
Medication is for personal use only. Resale, sharing or redistribution of
medication obtained from NORCANNA is strictly prohibited, and illegal. Any
indication to the contrary will result in immediate expulsion and
termination of your collective membership privileges.
Impersonation of another human under false pretense is also illegal and punishable by law.
One medical ID per patient will be allowed.
You must be at least 18 years of age to become a member of
Do not drive under-the-influence of any substance that may impair
your motor skills. This includes Medical Cannabis.
It is illegal in the State of California to operate a vehicle while smoking any controlled substance.
Use of street slang terms ( trees, dank, rope, fire, weeds, nugs,
purps….) in emails, telephone conversations or in the presence of our
concierges is prohibited and may result in denial of services. This is
medical cannabis and should be treated as such. Please keep in mind
that as a patient, you are a walking billboard for the medical cannabis industry.
Telephone calls from blocked numbers are prohibited and will not be
answered. You can always leave a message and number and we will
contact you back ASAP.
* Please note: The minimum order for free delivery is $65.00
There is no charge for delivery if the order is a minimum of $65.00
There is a $5 delivery fee added to any order less than $65.00
There is a $10 delivery fee added to any order that is considered to be “extremely outlying” by Norcanna staff.
(We will let you know if your location warrants a $10 delivery fee.)
Please refrain from telephone conversations while our concierge is at
Be respectful of your neighbors, as we are.
Our Delivery Concierges are professional and on a strict time schedule.
Please be respectful of our Delivery Concierge as there may be other patients waiting for delivery.
Please be at your destination to receive your order when you are
expecting arrival of our concierge. Expect a courtesy call 15-20 minutes prior to
delivery time to verify that you are available. If you are not available at
the set time then please call us 1-877-420-2015 or email us to let us
know. Norcanna will do the same for you.
Direct additional questions on our “Contact Us” tab or to our email
or simply call or fax in any questions to
The above email address is constantly monitored, secure and
protected from spambots.
Delivery hours are subject to change
-Standard hours of operation are-
Monday through Friday from 10:00AM to 9:00PM.(We take our last delivery at 9:00pm)
Saturday and Sunday from 10:00AM to 4:00PM
Let us know if you need a “Special Location” drop-off at the time of your initial verification.
NorCanna budtenders and delivery drivers are committed to excellent customer service and good business ethics.